Return & Refund Policy

At Minaliya, we take immense pride in the quality and purity of our cold pressed oils. However, if you are not entirely satisfied with your purchase, we're here to help.

Damaged or Defective Items

If you receive a damaged bottle (e.g., leakage during transit, broken seal), please contact us within 48 hours of delivery.

• Send an email to hello@minaliya.com or WhatsApp us with photos of the damaged product and the shipping box.
• Include your order number.
• We will arrange for a free replacement to be sent to you immediately.

Returns

Because our products are food items, we generally cannot accept returns for products that have been opened or used.

Unopened items in their original condition and packaging can be returned within 7 days of delivery. The customer is responsible for the return shipping costs.

Refunds

Once we receive your returned item, we will inspect it and notify you. If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5-7 business days).

Cancellations

Orders can be cancelled before they are dispatched (usually within 12 hours of placing the order). Once dispatched, orders cannot be cancelled.

Contact Us

If you have any questions on how to return your item to us, contact us at hello@minaliya.com or via WhatsApp.